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Pioneer serves up 10 more years: IWU extends contract with food provider

Pioneer serves up 10 more years: IWU extends contract with food provider

The class of 2021 at Indiana Wesleyan University will eat food made by Pioneer College Caterers. That’s the plan, at least.

IWU and Pioneer entered into a new 10-year contract, effective Aug. 1, 2011, that will keep Pioneer as the school’s food service provider until the end of the 2020-2021 school year.

Brad Sheriff, IWU’s associate vice president for business affairs and compliance, is pleased with the deal and said it is an extension of an already-successful cooperation.

“We’ve got a partner that we’ve worked with and come to know over the past 11 years, and Pioneer College Caterers knows us and they know our market,” Sheriff said. “They work really hard to help Indiana Wesleyan create the image that it wants to create for its students and its parents, faculty, staff, other constituencies, of really first-rate quality, and yet at the same time being really mindful of cost and stewardship.”

Pioneer Resident District Manager Chris Lampson said the new contract is a reflection of the kind of service the company provides, and he is encouraged by the length of the deal.

“It’s exciting for us to know that the school has enough confidence in us and our abilities to want to have a 10-year contract,” Lampson said. “That really speaks highly of us and of the school. It’s a great partnership.”

One of the new main aspects to this agreement will give Pioneer more of IWU’s catering business outside the regular services in Baldwin and the other venues, according to both Lampson and Sheriff.

“[It] is more of a clarification than a change,” Sheriff said. “As I reviewed the language of the prior contract, that was really the intent … that they be our exclusive food service provider. That really wasn’t happening on the catering side, so in this contract, it’s more explicit.”

Another advantage to signing this deal is an extended guarantee of prices, according to Sheriff. Sheriff said Pioneer held costs down in the contract an extra year than originally planned. As for student meal plans, however, he could not make an estimate concerning what those costs will look like.

Student body President Aaron Morrison (sr) said he initially had concerns about the deal, as he expects many others will too.

“After initially hearing it, I had the same reaction as a lot of other students, in the sense that, ‘Why are we signing a long-term contract knowing that, within 10 years, a lot of things can change?’” Morrison said.

After talking with IWU officials, Morrison said he is not as apprehensive but still encourages students to keep quality expectations high.

“The administration is very well aware of the prices with Pioneer,” Morrison said. “I think from the student side we just need to put pressure on the administration and on Pioneer to keep their prices low. It’s better, but it’s something we need to remain vigilant on.”

Some students, like Amanda Howard (fr), remain unconvinced, with mixed feelings on the issue.

“I like all the variety we have. I’ve been to other colleges, and their food has not even come close to our food, so I don’t think I have any room to complain,” Howard said. “I do think the contract maybe shouldn’t be 10 years. That’s kind of a really long-term commitment for food. If they start going downhill, you’re stuck with them for the next 10 years.”

But Lampson said the length of the deal will allow Pioneer to improve in the long term on what it already does.

“It also gives us an opportunity to grow,” Lampson said. “There’s all kinds of good stuff on the horizon for us. Chick-fil-A was one, but there’s so many good things we can be doing as we partner with the school in the years ahead as we grow.”

As for this semester and this year, Sheriff said there will not be any noticeable changes.

“For the students,” Sheriff said, “really you should see essentially the same things you’ve been seeing in terms of quality, service, cost.”

This post was written by:

- who has written 86 posts on The Sojourn.

Sports Editor. Jeremy Sharp is a journalism and media communications double major at Indiana Wesleyan University. Originally from Cincinnati, Jeremy has been writing for newspapers since age 15. You can find him primarily in the sports section (after all, he is a sports editor), but he likes to wander into all sections of the newspaper.

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5 Responses to “Pioneer serves up 10 more years: IWU extends contract with food provider”

  1. Courtney says:

    fact: food prices are going up continually
    fact: if you still expect all the same things, corners naturally have to be cut.

    try not to be too hard on pioneer :)

  2. Nate Girt says:

    Every one of your comments is all based on opinion. None of you know the financial aspects. None of you know the cost of food for an entire college campus. You all assume that when you pay for your meal plan, every penny goes toward your food cost. What about paying for the heating? Electricity? Air Conditioning? Water?!? That’s all part of your meal plan that Pioneer can’t use to buy food with. So not including paying for food, a nice chunk of your meal plan is already allotted. Then think how much they have then to actually spend on food, per semester, per student, per meal. Its like $4!?!? Where can you get a meal for $4 that is decently good quality for basically scraps? Then consider that it is also an independent contractor. It’s a business. It has to make some sort of money to survive. It isn’t just the slave of the colleges that it contracts to. If it were, then the school could just do the food service for even cheaper, in quality and price, and just tell you to deal with it. Who would go here then? It’s a business. It can’t survive in this economy without making some form of profit. And thank you Mr. SGA President, for giving the student body an expectation and a hope that is unrealistic! “Keep the prices low” but raise the quality?!?! I would love to live in that dream world. But in the world we live in now, things cost money, and even more money in our economy today. When will people realize that what we have is decent? That great food today is a luxury, not a necessity. This school preaches so much about “take notice of the world around you! be world changers! stop world hunger! children in Africa die every day from starvation!” Be thankful for what you have and the price you pay for it. Stop complaining unless you’re willing to have lower quality food at a cheaper price and let the children in Africa have your extra food that gets wasted every day from this campus. Thank you.

    • AJ Hoke says:

      Nate: I understand that comments based on opinion are annoying. That would frustrate me, too. Can you please educate, then, us with the financial aspects that none of us know?

    • Landen Ellyson says:

      Please don’t disgrace the people of Africa by using their misfortune as reason to be apathetic about bad business in the US. Yes, there are people that are worse off and we should do everything we can to help improve their lives, but to use them as an excuse to ignore a business that exploits customers is insulting and ignorant. The problem with Pioneer is that they are a monopoly. Monopolies are not always bad, but in an industry that depends largely on quality and customer service it poses a problem. Competition drives up quality and improves customer service as well as regulates prices. WIthout competition, there is no accountability or quality control. Hence why so many students are dissatisfied with Pioneer. I also agree with A.J. If you know the financial aspects then please do share.

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  1. [...] costs surpass cash prices with Pioneer Sept. 8, 2011: Meal plan prices rise again Oct. 27, 2011: Pioneer serves up 10 more years Oct. 28, 2011: Students respond to cheese [...]


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